Bright Horizons

OPERATIONS

Bright Horizons

OPERATIONS
Live

Welcome

Your whole operation — one place, one login.

CENSUS
–
OCCUPANCY
–
Jump to
🗂️
Reports
All shift & weekly reports — search and save
›
🔄
Shift Report
Log a shift change — updates the whole team
›
📊
Command Center
Pillars · tasks · progress
›
📈
Operating Scorecard
KPIs · baseline → target · status
›
🍳
Kitchen
Menus · Inventory · Budget · Shopping
›
slyng
Slyng
Training · SOPs · Compliance
›

Command Center

Live from ClickUp — auto-refreshes every 30 min, or tap Sync now.

Pillars
By Staffassigned vs. completed · live

Operating Scorecard

The 10 KPIs we set at the team retreat — baseline → target, judged quarterly.

Census & Growth
Occupancy
–
Referrals this month
Referral → admit
%
—
goal ≥ 80%
Waitlist
Weekly Referral KPI Rollup ↗ Referral Pipeline ↗
Retention & clinical KPIs
Q3 is process fixes — documentation, UA schedule, aftercare calls. Q4 is when the outcome numbers become fair to grade. With ~12 clients, one person moves a rate about 8 points, so we judge these quarterly, not weekly. Tap any metric to open it in ClickUp and assign an owner.

Kitchen

Food service for the house.

🍳

Bright Horizons Kitchen

Monthly menus, live inventory, budget tracking, and the shopping list — built for the whole house.

📋 MenusMonthly plan
📦 InventoryFridge & pantry
💵 BudgetSpend tracking
🛒 ShoppingAuto list
Open Kitchen →

Slyng

Training & compliance for staff.

slyng

Slyng — Training & Compliance

SOPs, resident phase training, new-hire journeys, and state-mandated education — every policy your team needs, in one accountable place.

📋 SOPsHow we run
🎓 TrainingPhase & new-hire
✅ ComplianceState-mandated
🗓️ Reviews30 / 60 / 90
Open Slyng →

Sign in with your Bright Horizons Google account.

Referral OS

Partners, referrals, calls and texts.

🤝

Referral OS — Partners & Referrals

Referral partners, incoming referrals, and the calls and texts that go with them — all kept in the referral app. This page takes you there.

🤝 PartnersWho refers to us
📥 ReferralsEvery referral
📞 CallsPhone
💬 TextsMessages
Open Referral OS →

Opens in a new tab. Sign in with your Bright Horizons Google account.

You

Your account & settings.

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Facility
📱 Add to home screen ›
🔐 One login☁ Supabase 🔗 ClickUp-connected📱 Installable

Weekly Report

Census & critical incidents — sent straight to the owner for review.

This week's report
Leave a box as “None” if there's nothing to report. Sending this creates a review task for the owner in ClickUp — no need to post a comment separately.

Shift Report

Hand off your shift — this posts to the team's Google Chat so everyone's updated.

Shift change handoff
Leave a box as “None” if there's nothing to report. Submitting posts a formatted report into your team's Google Chat space and keeps a copy here.

Reports

Every shift report and weekly report — newest first. Search, open, and save any of them.

📊

Pillar

Open items